Frequent asked questions

  • We utilize USPS for shipping within the U.S., offering three main options: Ground Advantage (2-5 days), USPS Priority Mail (1-3 days), and USPS Priority Mail Express (next day or 2 days). The entire process from ordering to shipping typically takes around 1-2 days.

  • We provide international shipping for the majority of our products; however, we do not accept international orders for our macramé items due to their weight and the high shipping costs involved.

  • We provide a hassle-free return policy for 30 days. If you're not happy with your purchase, you can return it within this timeframe for a refund on the item price only; please note that the shipping fee is non-refundable, as it will cover return shipping costs. Rest assured, you won’t need to stress about return shipping.

    To qualify for a return, the item must be unused and in the same condition as when you received it.
    Additionally, it must be in its original packaging, and you should have the order number or proof of purchase.

  • The estimated shipping cost will be confirmed at the checkout stage.

  • Prices for our products are subject to change without notice. We recommend checking the product page for the most current pricing information.

  • Once your order has shipped, you’ll receive an email with tracking information. You can use this to track the status of your order.

  • Please contact us as soon as possible if you need to cancel or make changes to your order. We’ll do our best to accommodate your request, but please note that we reserve the right to refuse any changes or cancellations.

  • Currently, we do not provide customization options for any of our products. However, we are constantly exploring new ways to expand our offerings and meet our customers' needs. We appreciate your feedback and suggestions, as they help us understand what you love and what you would like to see in the future. Please keep an eye on our website and social media channels for any updates regarding new products or customization options. Thank you for your understanding and support!

  • Our macrame cat hammocks are designed to be highly durable. The sturdy braided ropes and metal rings provide excellent support. They can accommodate up to 50 pounds, but we strongly recommend them for pets weighing 25 pounds or less. The base of our hammocks measures approximately 14 inches in diameter; if your pet is significantly larger than the hammock's dimensions, they may be too big for it.