Contact Us with Questions About Our Products

Need help with anything? Please contact us.

If you have any questions, concerns, or feedback about our products or services, please don’t hesitate to reach out to us at sparkleofpets2021@gmail.com.

We are committed to providing the best possible experience for our customers, and we value your input.

Whether you have a question about a product, need assistance with an order, or just want to share your thoughts, we’re here to help.

We are here to help, pet lovers!

Contact Sparkle Of Pets.

sparkleofpets2021@gmail.com

Mesa, Arizona, U.S.A.

Note: Sparkle of pets is a privately owned business, our operating hours are 7pm - 10am daily Arizona time (yes, it is an overnight hour). Any questions will be answered within 24 hours. Thank you for your understanding.

We strive to provide the best support for our products. However, please be aware that our site may contain errors, inaccuracies or omissions. If you encounter any issues, feel free to contact us for assistance.

Product Support

Frequently Asked Questions

We’ve put together a list of frequently asked questions to help you quickly find the answers you need. If you can’t find what you’re looking for, please don’t hesitate to contact us.

  • Prices for our products are subject to change without notice. We recommend checking the product page for the most current pricing information.

  • We utilize USPS for shipping within the U.S., offering three main options: Ground Advantage (2-5 days), USPS Priority Mail (1-3 days), and USPS Priority Mail Express (next day or 2 days). The entire process from ordering to shipping typically takes around 1-2 days.

  • The estimated shipping cost will be confirmed at the checkout stage.

  • Once your order has shipped, you’ll receive an email with tracking information. You can use this to track the status of your order.

  • We provide a hassle-free return policy for 30 days. If you're not happy with your purchase, you can return it within this timeframe for a refund on the item price only; please note that the shipping fee is non-refundable, as it will cover return shipping costs. Rest assured, you won’t need to stress about return shipping.

    To qualify for a return, the item must be unused and in the same condition as when you received it.
    Additionally, it must be in its original packaging, and you should have the order number or proof of purchase.

  • Please contact us within 24 hours of your purchase if you need to cancel or make changes to your order. We’ll do our best to accommodate your request, but please note that we reserve the right to refuse any changes or cancellations.

  • We provide international shipping for the majority of our products; however, we do not accept international orders for our macramé items due to their weight and the high shipping costs involved.

  • Currently, we do not provide customization options for any of our products. However, we are constantly exploring new ways to expand our offerings and meet our customers' needs. We appreciate your feedback and suggestions, as they help us understand what you love and what you would like to see in the future. Please keep an eye on our website and social media channels for any updates regarding new products or customization options. Thank you for your understanding and support!

  • Our macrame cat hammocks are designed to be highly durable. The sturdy braided ropes and metal rings provide excellent support. They can accommodate up to 50 pounds, but we strongly recommend them for pets weighing 25 pounds or less. The base of our hammocks measures approximately 14 inches in diameter; if your pet is significantly larger than the hammock's dimensions, they may be too big for it.

Return and refund

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, you can return it within 30 days for a refund on the item price only.

Please see our full return policy for details.

Your satisfaction is our priority, and we strive to make the return process as smooth as possible.

Product Support

We’re here to help you with any questions or issues you may have with our products.

Whether you need help with a purchase, have a concern about a product, or just want to learn more about our offerings, we’re here to support you.

Our goal is to ensure you have a seamless and enjoyable experience with our products.

Additional Information

Our Terms of Service include a disclaimer of warranties limitation, stating that we do not guarantee uninterrupted and error-free use of our services. The accuracy, completeness and timeliness of the information provided on our site and any related website cannot be guaranteed. All transactions are processed with the utmost care, but we are not responsible for any errors, inaccuracies or omissions that may occur.

Please review each page for the most accurate and up-to-date information regarding our products, shipping options, stock availability, and store policies. We strive to keep our pricing competitive and transparent, but all descriptions and prices are subject to change.

Join Our family

Join our community to stay updated on the latest products and promotions. Save on future purchases by taking advantage of our special offers and discounts.

We’re passionate about creating a community of pet lovers who share our values and passion for quality products. Join our special family and stay up-to-date on the latest news, promotions, and product releases. You can also join our ambassadors program to help spread the word about our brand and products.

We’re committed to providing the best possible experience for our customers, and we value your feedback and input. Please don’t hesitate to contact us with any questions, concerns, or suggestions you may have.

Thank you for choosing Sparkle of Pets!